The concierge service was top notch; 3. The grounds are gorgeous; 4.
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The spa is nice a bit of a disappointment considering its reputation - - but nice nonetheless. Check-in service was confusing, unwelcoming and abrupt - not a good start to a stay; 2. The layout of the grounds and numbering of the rooms is confusing and not intuitive.
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Signage is poor; 3. Staff was not service oriented. Nice but not helpful and at times incompetent; 4. Restaurants were simply OK - nothing special - and way overpriced. Remember - you are a bit isolated at the resort, so getting to a restaurant not associated with the resort is a hike ; and 5. Rooms were tired and need refreshing. This is a place that is resting on a very undeserved reputation.
While the setting is truly magnificent, the quality and level of service need a lot of work. Certainly, for this price range, a guest should receive a lot more than what this hotel has to offer. Moreover, the entire place needs refreshing. It feels very dated. You can do a lot better at this price, unless the only thing you are looking for is a gorgeous setting. Just got back from one of the most relaxing vacations I can remember. It was an anniversary trip for me and my wife.
The location of this property is stunning. Located within a canyon you are surrounded by gorgeous mountain scapes and beautiful trails that are accessible from within the resort. Deer and Javelina browse the property which is impeccably maintained. Upon arrival you are greeted by super friendly and helpful staff members like Bailey and Alexa.
Cons: Limited WiFi. No cell service. Pros: The views were amazing, and the accessibility ofthe trails was an added bonus. Pros: All the food in the restaurants was very good! The staff was friendly and helpful. Andrew was extremely helpful with our bags and showing us to our room. He changed us to another room immediately when we requested two beds and less noise from remodeling. He even helped find our room when we were lost one night.
Cons: Nothing. We are extremely happy and would like to return. Pros: Scenery was amazing.
Resort was in a fabulous location. Staff was very responsive and friendly. All restaurants were excellent.
Outdoor patio was so wonderful. Cons: There were several areas on property that needed maintenance. Very unsightly for such a high end resort. Treadmill was not very good in the gym. Cons: The cost. Pros: Staff was exceedingly friendly, very accommodating and easy check in. Pros: Everyone was so kind and helpful! Pros: Setting is pretty. Pros: beautiful setting, staff was very nice, great facilities.
Loved everything about it except for an incident that happened our last night there. Cons: Our last night there a fire alarm went off in our casita unit at 2 am in the morning, woke me up from a sound sleep, then it went off again 10 minutes later. I dialed zero and got someone that said someone was on their way over to the unit and would be there shortly. The alarm went off a total of three times before the maintenance guy arrived.
He took down two of the units, one from the wall and one from the ceiling and left another one there. Said they had had some faulty alarms and were replacing them. They apparently went off only in our unit and possible the one next door. Had to get up early and drive back down to Phoenix and i was exhausted because i didn't get any sleep because of that false alarm 3 times.
Cons: Very pricey for 1 night. Room was beautiful. Would have like to have enjoyed it more. Extraordinary views within a tranquil Pros: Room was excellent with day and evening turn down. Staff was amazing except for the occasional one. Pros: Spectacular service! The staff was so warm and friendly, and went out of their way to make my stay extra special. This is a luxury resort - there is no need to leave the property ever during your stay!
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Pros: This was our second time at the Enchantment Resort and again it was an exceptional experience. The staff are first rate and could not be more attentive and helpful. The setting is so beautiful and the rooms we had a studio with kitchenette are perfect.
Cons: No fridge in room.
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Enchantment Resort - Virtuoso
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